Frequently Asked Questions
Please read our FAQ before sending us a message.
Different Airlines have different delivery schedules which we as the delivery company must abide to. Delivery schedules can include same day delivery up to a pre-agreed mileage, next working day delivery or weekend delivery.
If you have provided a mobile number our system will send an automated SMS once your luggage has been dispatched advising of an estimated delivery date and time, alternatively, you can use the TRACK MY DELIVERY service on our website.
Please contact us to discuss options.
The delivery address may only be change if the item has not already been dispatched.
Please use the TRACK MY DELIVERY option on our website to see if we have received both items, It maybe that we have only received the 1 item and the second item is still in the process of being located or identified by the airport. In this case, you should contact the airline or airlines handling agent to obtain an update.
We do not trace or locate luggage, this service is performed by the airline or airlines handling agent. Our system is only updated with information once your luggage has been identified by the airline or airlines handling agent and an instruction for delivery is sent to us, once this request has been received by our system all information is updated and viewable using the TRACK MY DELIVERY option on our website.
For further information and to see how we can service your airlines baggage repatriation needs please email us at firstname.lastname@example.org