Rapid Air (UK) Ltd. was formed in 2001 due to the evident gap in the market for a baggage delivery company at Manchester airport. The Directors of the Company have been involved in aviation logistics for over 20 years. Our aim as always is to provide value for money services which are priced so that we can invest in the future of our Company and provide a stable, reliable and accessible range of services which are aimed at the baggage delivery market.
Rapid Air (UK) Ltd. aim to be the premier luggage repatriation service for any airline at Manchester airport and provide a professional service that meets the day to day requirements of all airlines and their clients.
We realise that when you utilise our Company we become an extension of your Company and with this in mind our staff and drivers are presentable and polite at all times.
Our luggage repatriation team are dedicated to the efficient return of luggage delayed in transit. We understand the anxiety experienced by passengers who have been unfortunate enough to have their luggage delayed and the need to provide them with reassurance and up to date information.
We have a pro-active approach to customer care which includes contacting the passenger to confirm safe recovery of their luggage and to advise of a delivery time.
Being based on the Roundthorn Industrial Estate means that we are just minutes away from Manchester airport itself which facilitates speedy collection of luggage after it arrives at Manchester.
We operate numerous vehicles of a variety of sizes from small to LWB Sprinter size vehicles. All vehicles are fitted with GPS systems which enables our drivers to find addresses quickly & efficiently.
Rapid Air staff will always be helpful and friendly and must abide to our Company`s Code of Professional Conduct at all times.
All employees are required to wear our Company uniform and are issued with a Company ID which must be worn at all times when collecting / delivering consignments.
We hold contracts with numerous airlines and deliver their consignments nationwide on a daily basis.
For each consignment delivered we obtain a signature, a printed name and the time the delivery was affected and this is then entered on to our system and can be accessed via the WorldTracer System.
We are IATA R 753 compliant meaning luggage is fully traceable from initial collection from the airport right through to the physical delivery of the luggage to the passenger, with each stage being automatically uploaded to the WorldTracer System.